Refund policy

Return & Exchan Policy by Lookstepparis

Thank you for shopping with [Lookstepparis]! At Lookstep Paris, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Exchange Policy carefully before making a purchase or initiating a return.

Return Policy

We accept return requests within 24 hrs of delivery for eligible products.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your handbag must meet the following conditions:
  • It must be unused, unworn, and in the exact same condition that you received it.
  • All original tags, authenticity cards, and dust bags must be attached and included.
  • It must be in the original, undamaged packaging.
  • There must be no signs of wear, damage, or exposure to perfumes, lotions, or makeup.
  • Note: Customized, personalized, or explicitly marked "Final Sale" items are not eligible for return or exchange.

Non-Returnable Items

The following items are not eligible for return:

  • Products purchased during clearance or final sale.
  • Gift cards or promotional items.
  • Products damaged due to misuse or improper handling by the customer.

 

Partial Cash on Delivery (COD) Policy (Please Read Carefully)

We offer a Partial Cash on Delivery (COD) option for your convenience. However, due to the logistical and processing costs associated with this payment method, the following rules strictly apply:

  • Non-Refundable COD Shipping Rs. 99/-: All shipping and handling charges associated with COD orders are non-refundable under any circumstances, including order cancellations, RTO, or standard returns.

Please Note: COD shipping charges (Rs.99) are non refundable in case of cancellation. And the cancelled request can't be accepted after the dispatch product, however if you want to cancel the order or deny to accept the parcel the RTO charges will be deducted from your refund amount and the rest amount will return to your original payment method.

Exchange Policy

We offer exchanges for:

  • Damaged products received upon delivery.
  • Manufacturing defects.
  • Incorrect products delivered.

Exchange requests must be submitted within 24 hours of receiving the order along with clear photos of the issue.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact our support team within 24 hours of delivery by sharing:

  • Order Number
  • Product Images
  • Unboxing Video (required)

Our team will review the request and arrange a replacement if approved.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect item, return shipping charges will be borne by Lookstep Paris.
  • For all other approved returns, shipping charges may be deducted from the refund amount.

How to Request a Return or Exchange

To initiate a return or exchange, please contact us with:

  • Order Number
  • Customer Name
  • Contact Number
  • Reason for Return/Exchange

Email: support@lookstepparis.com

Our customer support team will guide you through the process.

Cancellation Policy

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact:

Lookstep Paris Customer Support
Email: support@lookstepparis.com
Phone No- 91-9318316820

Thank you for shopping with Lookstep Paris.